Orpheum Theatre Rules
The following rules have been put the following rules in place to ensure that all attendees can enjoy a fun and safe experience at the Orpheum Theatre, please read below for details:
Refunds and re-entry
You may re-enter a show during intermission only. Refunds however are NOT allowed, this includes ticket swaps with others.
Cameras and electronic devices
The rules for camera’s depend on the type of event as some performers do not allow them. The general rule is that small disposable and digital camera’s are usually allowed. But no professional equipment. For more details, see available signs on the day. Regarding cell phones, please keep the use to a bare minimum as it may disrupt the performance.
One of the Orpheum’s key priorities is the comfort and safety of its patrons. It operates clear procedures for what can be brought into the theater and easy exit and entry processes. Visitors are encouraged to contact a team member if they have any issues adhering to these rules and regulations.
Here’s some helpful information to know before you go:
Prohibited items
To maintain a secure environment, the following items are not allowed inside:
- » Weapons of any kind (including firearms, knives, pepper spray, and tasers)
- » Illegal substances or drug paraphernalia
- » Outside alcohol or non-alcoholic beverages
- » Glass containers, cans, or thermoses
- » Large backpacks, suitcases, or oversized bags
- » Noise-making devices (such as air horns or whistles)
- » Selfie sticks, tripods, or professional camera equipment
- » Laser pointers, glow sticks, or flashing lights
- » Posters, banners, or signs larger than 8.5″ x 11″
- » Skateboards, scooters, or bicycles
- » Pets or animals (except for certified service animals)
- » Security screening and bag check
Guests must pass through security checks upon entry. Metal detectors and bag inspections are standard procedures. Small bags and purses are permitted, but large bags, backpacks, and suitcases may be subject to inspection or not allowed inside.
Photography and recording
Professional cameras, flash photography, and video recording are strictly prohibited unless explicitly allowed by the event organizers. Some artists may allow cell phone use for photos and videos, but this varies by event.
Age restrictions
Some events, especially comedy shows and concerts, may have age restrictions or parental advisory warnings. If you are planning on bringing someone younger, it is recommended that you check the specific event details in advance or contact the box office.
Behavior expectations
Disruptive behavior, including excessive intoxication, aggression, or refusal to comply with staff instructions, can lead to removal without a refund. The theater is also smoke-free. This includes vaping, e-cigarettes, and any other tobacco products.
Additional guidelines
Guests arriving after the show has started may be required to wait for an appropriate break before being seated. Be aware of emergency exit locations in case of an evacuation. Lastly, any items left behind can be reported to staff or the Orpheum’s Lost & Found department.